You may return most new, unopened items within 10 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your Replacement within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 6 Week), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Damages, ExchangesIf you received a damaged product, it must be noted with the shipper to receive a full exchange. However, if a door is damaged or missing from a cabinet we will complete the order within 4 weeks or sooner. All replacements must be made PRIOR to installation, otherwise refunds and replacements will not be granted. Report all damaged, missing, or defective products within 5 days of delivery date otherwise claims will not be accepted. Please call Customer Service at 800-503-3587 for replacement instructions.
Storage FeesIt is HM's policy to deliver or schedule immediate pick-up as soon as items have been pulled from stock and/or assembled. For every day the pick-up or delivery date is delayed following 5 business days of assembly, a storage fee of $25 will apply, per day. Wood Composition:Please be advised that Wooden boards used for cabinetry are a natural material cut from trees that adapt to different climates and weather conditions, and inherently will expand and contract. It is normal for Wood to expand and contract under different temperatures and humidity levels causing small (1mm – 5mm) spaces to appear on the mitering seam locations.Maple:Maple wood is close grained and strong. It has off-white, pale streaks of gold and pink and may contain dark streaks throughout the wood.
Important Note: If you become aware that the cabinets are damaged, DO NOT INSTALL. No claims will be accepted on installed products.